Terms and Conditions

Effective Date: July 3, 2026

These Terms & Conditions govern your use of the Elite Cleaning Hanover website and cleaning services. By requesting a quote, booking a service, submitting a form, or using our website, you agree to these terms.

1. About Elite Cleaning Hanover

Elite Cleaning Hanover provides residential cleaning services in Hanover, Pennsylvania, and surrounding areas.

Email: Booking@elitecleaninghanover.com
Phone: +1 (443) 868-5979
Service Area: Hanover, PA 17331 and surrounding areas

2. Quotes and Booking

Quotes are based on the information provided about your home, service needs, size, condition, requested tasks, and any add-ons.

Final pricing may change if the home’s condition, size, cleaning needs, or requested services differ from the information provided during booking. We will communicate any major changes before continuing whenever reasonably possible.

A booking is not confirmed until Elite Cleaning Hanover confirms the appointment date, time, and service details.

3. Cleaning Services

Elite Cleaning Hanover may offer services including:

• Maintenance Cleaning
• Deep Cleaning
• Move-In / Move-Out Cleaning
• Recurring Cleaning
• Specialty add-ons or custom requests

Each service has a defined scope. Clients should review the cleaning checklist and communicate any priority areas or special instructions before the appointment.

Move-In / Move-Out Cleaning includes a more complete cleaning scope. Some specialty requests may still require confirmation based on the condition of the home, available time, safety considerations, or specific client needs.

4. Access to the Home

Clients are responsible for providing safe and clear access to the home at the scheduled appointment time.

Access instructions may include a door code, key location, lockbox code, garage access, or a client being present upon arrival. Elite Cleaning Hanover is not responsible for delays caused by unavailable access, incorrect instructions, locked entry points, alarm issues, or inaccessible properties.

If the team cannot access the property within a reasonable time, the appointment may be canceled, shortened, or subject to a lockout or cancellation fee.

5. Client Preparation

To help us provide the best service, clients should:

• Secure valuables, cash, jewelry, important documents, medication, and fragile items
• Keep pets safely secured or inform us about pets before the appointment
• Provide clear instructions for areas requiring special attention
• Notify us of any safety concerns, hazards, broken items, pests, mold, or areas that should not be cleaned
• Ensure utilities such as water and electricity are available during the appointment

We are not responsible for damage caused by unstable, improperly installed, defective, or pre-existing damaged items.

6. Supplies and Equipment

Elite Cleaning Hanover may provide standard cleaning supplies and equipment unless otherwise discussed.

Clients must let us know in advance about product sensitivities, allergies, preferred cleaning products, fragile surfaces, or surfaces requiring special care. We may decline to use a product or clean an area if we believe doing so could create a safety risk or cause damage.

7. Payment

Payment terms, accepted payment methods, deposits, and due dates will be communicated during booking or invoicing.

Clients agree to pay all approved charges for booked services, approved add-ons, applicable fees, and any outstanding balance.

Failure to submit payment may result in cancellation of future appointments or collection efforts where legally permitted.

8. Cancellations and Rescheduling

We understand that plans may change. Please contact us as early as possible if you need to cancel or reschedule.

Elite Cleaning Hanover may charge a cancellation fee for late cancellations, same-day cancellations, lockouts, or appointments where access is not available. The exact cancellation policy and any applicable fee should be communicated during booking.

Elite Cleaning Hanover may also reschedule or cancel an appointment due to unsafe conditions, severe weather, staff illness, emergencies, property access issues, or circumstances outside of our reasonable control.

9. Satisfaction Concerns

Your satisfaction matters to us. If you are unhappy with part of your cleaning service, please contact Elite Cleaning Hanover within 24 hours of the appointment and provide details or photos when possible.

We will review the concern and, when appropriate, may offer a return visit, touch-up, credit, or another reasonable resolution. Refunds are not guaranteed and are handled on a case-by-case basis.

10. Limitations and Exclusions

For safety and quality reasons, Elite Cleaning Hanover may decline or limit services involving:

• Heavy lifting or moving large furniture
• Biohazards, bodily fluids, excessive mold, pest infestations, or hazardous waste
• Hoarding conditions
• High exterior windows or unsafe ladder work
• Fire, smoke, flood, or construction-cleanup conditions unless specifically approved
• Areas that present safety concerns
• Delicate, damaged, unstable, or specialty materials requiring professional restoration

We may stop service if conditions are unsafe or materially different from the information provided at booking.

11. Damages and Claims

Our team takes care while working in your home. Clients should report any claimed damage within 24 hours of service, along with photos and a clear description of the concern.

Elite Cleaning Hanover is not responsible for:

• Pre-existing damage, wear, staining, or deterioration
• Damage caused by faulty installation, unstable furniture, loose fixtures, or defective surfaces
• Items that are improperly secured or not disclosed as fragile
• Damage resulting from hidden defects, improper materials, or normal cleaning-related wear
• Lost or damaged valuables that were not secured before service

12. Pets

Clients must inform us of pets in the home before the appointment.

For the safety of pets, cleaners, and the home, pets should be secured when necessary. Elite Cleaning Hanover is not responsible for pets that escape due to unsecured doors, gates, or client-provided access instructions.

13. Communication Consent

By providing your phone number or email address, you agree that Elite Cleaning Hanover may contact you regarding quotes, appointments, reminders, scheduling updates, invoices, customer service, and service-related communications.

With your consent, we may also send promotional emails or text messages. You may opt out of marketing text messages by replying STOP and may unsubscribe from marketing emails at any time.

14. Website Use

You agree not to use our website for unlawful purposes, submit false information, interfere with website functionality, attempt unauthorized access, or misuse our forms, content, branding, or contact channels.

All website content, including text, graphics, logos, images, and design elements, belongs to Elite Cleaning Hanover or its licensors and may not be copied, reproduced, or used without permission.

15. Third-Party Services

Our website may use third-party booking platforms, payment processors, CRM systems, email services, text messaging services, analytics tools, or social media platforms.

Elite Cleaning Hanover is not responsible for the privacy practices, content, availability, or policies of third-party platforms. Use of those platforms may be subject to their own terms and privacy policies.

16. Electronic Communications

By submitting forms, booking online, or communicating with us electronically, you agree that we may provide service-related notices, confirmations, invoices, agreements, and other communications electronically where legally permitted. Electronic records and signatures may have legal effect under applicable law.

17. Changes to These Terms

Elite Cleaning Hanover may update these Terms & Conditions at any time. Updates will be posted on this page with a revised effective date.

Your continued use of our website or services after updated terms are posted means you accept the revised Terms & Conditions.

18. Governing Law

These Terms & Conditions are governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict-of-law principles.

19. Contact Us

For questions about these Terms & Conditions, contact:

Elite Cleaning Hanover
Hanover, PA 17331

Email: Booking@elitecleaninghanover.com
Phone: +1 (443) 868-5979

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