Privacy Policy

Effective Date: July 3, 2026

Elite Cleaning Hanover (“Elite Cleaning Hanover,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, request a quote, book a cleaning service, contact us, or otherwise interact with our business.

By using our website or submitting your information, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information you provide directly to us, including:

• Full name
• Email address
• Phone number
• Home address or service address
• Cleaning preferences, service requests, and special instructions
• Appointment dates and times
• Payment or billing information, when applicable
• Messages, reviews, feedback, or other communications you send us

We may also automatically collect limited technical information when you visit our website, such as your device type, browser type, IP address, pages viewed, and website activity through cookies or analytics tools.

2. How We Use Your Information

Elite Cleaning Hanover may use your information to:

• Provide quotes and schedule cleaning services
• Communicate with you about appointments, updates, reminders, or service changes
• Respond to questions, requests, or customer support needs
• Process payments or send invoices when applicable
• Improve our services, website, and customer experience
• Send promotional emails, texts, or special offers when you have agreed to receive them
• Maintain business, booking, and customer service records
• Protect our business, customers, employees, and website from fraud or misuse

3. Text Messages and Email Communications

When you provide your phone number or email address, you may receive service-related communications from Elite Cleaning Hanover, including appointment confirmations, reminders, arrival updates, follow-ups, and quote information.

With your consent, we may also send promotional messages, offers, or updates by text message or email.

You may opt out of promotional text messages at any time by replying STOP. You may unsubscribe from promotional emails by clicking the unsubscribe link included in the email or by contacting us directly.

Please note that even after opting out of marketing messages, you may still receive important service-related communications about a scheduled appointment or active service request.

4. How We Share Information

We do not sell your personal information.

We may share information only when necessary to operate our business, including with:

• Cleaning team members assigned to your appointment
• Booking, payment, email, text messaging, website, or CRM service providers
• Professional service providers who help us operate our business
• Government authorities, law enforcement, or legal representatives when required by law
• Other parties when necessary to protect the rights, safety, property, or security of Elite Cleaning Hanover, our clients, or others

We only share information that is reasonably necessary for the purpose it is being used.

5. Payment Information

If you make a payment through an online booking system, invoice, or third-party payment processor, your payment information may be processed by that provider. Elite Cleaning Hanover does not intentionally store full payment card information unless required through a secure, authorized payment system.

Please review the privacy practices of any third-party payment provider used during your transaction.

6. Cookies and Website Analytics

Our website may use cookies, tracking pixels, analytics tools, or similar technologies to understand website traffic, improve performance, and provide a better user experience.

Cookies may help us remember preferences, measure page visits, understand how visitors use our website, and improve marketing efforts.

You may be able to disable cookies through your browser settings. Disabling cookies may affect certain website features or functionality.

7. Data Security

We take reasonable administrative, technical, and physical steps to protect your personal information from unauthorized access, misuse, loss, alteration, or disclosure.

However, no website, online form, payment system, or electronic transmission can be guaranteed to be completely secure. You provide information at your own risk.

8. Data Retention

We keep personal information only for as long as reasonably necessary to provide services, maintain business records, comply with legal obligations, resolve disputes, and enforce our agreements.

When information is no longer needed, we may securely delete, anonymize, or archive it as appropriate.

9. Third-Party Links

Our website may contain links to third-party websites, booking platforms, payment providers, social media platforms, or other online services. Elite Cleaning Hanover is not responsible for the privacy practices, security, or content of third-party websites.

We encourage you to review the privacy policies of any third-party service before sharing personal information.

10. Children’s Privacy

Our services and website are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13 years old.

If you believe a child has provided us with personal information, please contact us so we can take appropriate steps to remove it.

11. Your Privacy Choices

You may request to:

• Update or correct your personal information
• Ask questions about the information we have collected
• Opt out of promotional emails or text messages
• Request deletion of personal information when legally permitted

To make a request, please contact us using the details below.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, or legal requirements.

Any changes will be posted on this page with an updated effective date. Your continued use of our website or services after changes are posted means you accept the updated policy.

13. Contact Us

For questions about this Privacy Policy or how Elite Cleaning Hanover handles your information, please contact us:

Elite Cleaning Hanover
Hanover, PA 17331

Email: Booking@elitecleaninghanover.com
Phone: +1 (443) 868-5979